With User Self-Service, instead of calling the help desk, the users can:

  • Manage their own profile
  • Change passwords and unlock their passwords when they are locked out
  • Create and approve requests
  • Search for users and the organizational structure through its white pages type of functionality
  • Define challenge response questions

Analyst firm, Gartner, suggests that each call to a help desk for password resets costs the firm approximately $50. The user self-service module is a web based application that allows users to maintain their own profiles and related information. This significantly reduces the number of calls going into the help desk.

The Self Service application can be customized to provide a look and feel that is consistent with your existing applications.

Recent Posts
Cortlandt Manor, NY: OpenIAM announces version 3.5 of the Identity and Access Governance solution. The new release improves upon the previous version by offering better performance and scalability, improved flexibility, and better tools for operational support. Some of the new...
CORTLANDT MANOR, NY JUNE 21, 2016: OpenIAM, a top Open Source Identity and Access Management vendor, has bolstered security at organizations while increasing employee productivity through its automated Self-Service Portal. In lieu of calls to the help desk due to...
OpenIAM Profiled in CIO Review
This month, OpenIAM was featured in the technology magazine CIO Review.
Many of our Identity Management customers have a Microsoft Environment which consists of Microsoft Active Directory and complementary components such as Microsoft Exchange, Lync, SQL server, etc. Many of these customers have, or are in the process of adopting Microsoft’s...
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