With User Self-Service, instead of calling the help desk, the users can:
- Manage their own profile
- Change passwords and unlock their passwords when they are locked out
- Create and approve requests
- Search for users and the organizational structure through its white pages type of functionality
- Define challenge response questions
Analyst firm, Gartner, suggests that each call to a help desk for password resets costs the firm approximately $50. The user self-service module is a web based application that allows users to maintain their own profiles and related information. This significantly reduces the number of calls going into the help desk.
The Self Service application can be customized to provide a look and feel that is consistent with your existing applications.