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  • #2150
    JK
    Participant

    Dear Team

    i installed OpenIAM on Centos 7 with
    16GB Ram
    200GB HDD and 4 cpu

    After installation when I am trying to start the openiam service I am getting the below error.

    “service openiam start”
    “Failed to start openiam.service: Unit not found”

    MariaDB services are up and running.and installation completed without any errors.

    • This topic was modified 4 months, 3 weeks ago by JK.
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    #2156
    suneet_shah
    Keymaster

    Hi Jayesh,

    Are you following the documentation here? https://docs.openiam.com/docs-4.2.0.7/installation/1-rpm-installation/1-singlenode

    Please use the openiam-cli instead of the “service” to start the application.
    You will first need to do:

    openiam-cli init

    then you can use
    openiam-cli status
    openiam-cli start
    openiam-cli stop

    #2158
    JK
    Participant

    Dear Suneet,

    I followed the document and re-installed the OpenIAM with Centos 7.9 and getting the below error after installation

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    #2160
    JK
    Participant

    Tried to manually start the service but still getting same error

    #2161
    suneet_shah
    Keymaster

    Hi Jayesh,

    How did you try manually? Please use the scripts which have been provided.

    for the containers which are showing a warning, how long did you wait? It should take about 12-15 min depending on your environment for it to start up.

    Also, did you increase your system resources as noted in the other message?

    #2162
    JK
    Participant

    Dear Sunnet,
    I manually run the below commands for all the Openiam services and still warning error. waitied for 24 hours and still same error

    systemctl enable openiam-esb
    systemctl start openiam-esb

    when running manually for workflow I am getting the below error


    [root@iam-nonprod ~]# systemctl start workflow
    Failed to start workflow.service: Unit not found

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    #2164
    JK
    Participant

    Dear Suneet,

    The system is online now. All the services are started…But default login password not taking

    Username: sysadmin
    Password: passwd00

    After trying 3 times now getting account locked out error.

    I am using different password for Root

    #2165
    suneet_shah
    Keymaster

    Hi Jayesh,

    You can find details to unlock the account here
    https://docs.openiam.com/docs-4.2.0.7/installation/2-docker-installation/3-faq-docker

    The last two digits are zeros.

    Can you check the esb logs to see if there any errors being thrown?

    #2194
    JK
    Participant

    Dear Suneet,

    We reinstalled the Openiam with

    OS: EL8 – OpenIAM Identity and Access Manager CE via RPM 4.2.07 RHEL 8.x/CentOS 8.x
    RAM: 32GB
    CPU: 8
    HDD: 200GB

    after successful installation we waited for more than 1 hour for the service up.But still the same warning we are getting.

    Openiam Status report Thu Jun 10 12:36:06 +04 2021
    [WARNING] – openiam-esb – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [WARNING] – workflow – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [WARNING] – groovy-manager – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [WARNING] – idm – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [OK] – reconciliation – Service working. Application status: [ DOWN ]
    [WARNING] – email-manager – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [WARNING] – auth-manager – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [OK] – synchronization – Service working. Application status: [ UP ]
    [OK] – device-manager – Service working. Application status: [ UP ]
    [OK] – openiam-ui – Service working. Application status: [ 500 ]
    [root@iam-nonprod ~]#

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    #2198
    JK
    Participant

    Still Services are in warning state….

    #2216
    JK
    Participant

    Any idea?

    #2217
    JK
    Participant

    3 days completed Still service in warning state. What will be the issue??..

    Openiam Status report Sun Jun 13 15:52:17 +04 2021
    [WARNING] – openiam-esb – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [OK] – workflow – Service working. Application status: [ UP ]
    [OK] – groovy-manager – Service working. Application status: [ UP ]
    [WARNING] – idm – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [OK] – reconciliation – Service working. Application status: [ UP ]
    [WARNING] – email-manager – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [WARNING] – auth-manager – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes
    [OK] – synchronization – Service working. Application status: [ UP ]
    [OK] – device-manager – Service working. Application status: [ UP ]
    parse error: Invalid numeric literal at line 1, column 10
    [WARNING] – openiam-ui – Service working, but Application status: [ DOWN ]. Probably it’s still starting. Please check again in few minutes

    • This reply was modified 4 months, 1 week ago by JK.
    #2219
    suneet_shah
    Keymaster

    You shouldnt have to wait 1 hour for the services to come up. Normal time is between 10-15 min depending on the environment. The screenshot ofthe services not does not help. Can you post your logs form the ESB? Can you check if the RabbitMQ, Redis and Elasticsearch are running?

    #2225
    JK
    Participant

    Dear Suneet,

    After reinstalling openiam with RHEL8 this service issue has been resolved.

    But when we are trying to configure AD connector using below details its unable to connect

    Connector name : AD connector
    RabbitMQ host: FQDN of Openiam server
    Username: openiam
    password: default
    Port : 5672

    Via web browser i can able to login to RabbotMQ using port number 15672

    #2226
    JK
    Participant

    Dear Sunnet,

    Ignore the previous post..

    After successful installation of AD connector (Connection testing also completed successfully) when i am checking the managed systems its showing
    “AD Powershell Managed System No active connectors found ”

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