With User Self-Service, instead of calling the help desk, the users can:

  • Manage their own profile
  • Change passwords and unlock their passwords when they are locked out
  • Create and approve requests
  • Search for users and the organizational structure through its white pages type of functionality
  • Define challenge response questions

Analyst firm, Gartner, suggests that each call to a help desk for password resets costs the firm approximately $50. The user self-service module is a web based application that allows users to maintain their own profiles and related information. This significantly reduces the number of calls going into the help desk.

The Self Service application can be customized to provide a look and feel that is consistent with your existing applications.

Recent Posts
RSA Conference 2020
OpenIAM will be exhibiting at RSA Conference 2020 in San Francisco at booth #3120.  We look forward to meeting you for questions and product demos.
The latest release by OpenIAM adds support for Red Hat Enterprise Linux 8 and continues to extend its scalable microservices based solution OpenIAM LLC, has announced the release of Identity and Access Management Platform version 4.1.6 today. This release adds...
OpenIAM v4.1 provides organizations with a feature complete IAM platform which leverages modern technologies such as Docker, Kubernetes, Elasticsearch and Redis to provide a user-friendly, small footprint solution which is currently in production at mid to large enterprises globally. Cortlandt...
CORTLANDT MANOR, NY JUNE 21, 2016: OpenIAM, a top Open Source Identity and Access Management vendor, has bolstered security at organizations while increasing employee productivity through its automated Self-Service Portal. In lieu of calls to the help desk due to...
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