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  • Workforce Identity
  • Customer Identity
  • Comparison
  • Subscriptions

All Features

Overview of all features in Workforce Identity

User Onboarding and Offboarding

Automate joiner, mover, leaver processes

Access Request

Access requests with multi-step approvals

User Access Reviews

Save time with user access reviews

Self-Service Portal

Self-service portal for all end user activities

Segregation of Duties

Detect and remediate SoD violations

Password Management

Enforce password policies and enable synchronization

Single Sign-On (SSO)

Enable SSO using standards - SAML, oAuth, OIDC

Authentication and MFA

Improve security with adaptive authentication and MFA

3rd Party IdP Integration

Integrate with your existing identity provider

Integration API

Use the REST API to add identity into your applications

Connector Library

Integrate on-premise and SaaS applications

Modern Architecture

Microservice architecture that supports deployment using RPM, Kubernetes or OpenShift

All Features

Overview of all features in Customer IAM

Authentication and MFA

Improve security with adaptive authentication and MFA 

Single Sign-On (SSO)

Enable SSO using standards - SAML, oAuth, OIDC

Password Management

Enforce password policies and enable synchronization

Modern Architecture

Microservice architecture that supports deployment using RPM, Kubernetes or OpenShift

Community vs Enterprise

Summary of the differences between the Community and Enterprise editions

Subscription Benefits

Overview of the benefits provided by an OpenIAM subscription

  • Integrations
  • Verticals
  • Workforce Use Cases
  • CIAM Use Cases

Active Directory

Manage identity in Active Directory

Azure (O365)

Manage identity in Office365

SAP

Manage identity in SAP S/4 Hana and SuccessFactors

Education

Manage identity for students, staff and alumni

User Access Requests

Empower end-users and improve compliance with user access requests

Strong Authentication

Improve security with adaptive authentication and MFA

Single Sign-On (SSO)

Improve customer experience with SSO

  • Partners

Current Partners

Our Current Partners

  • About Us

About OpenIAM

Learn about OpenIAM

Press Releases

References to OpenIAM press releases

OpenIAM in the Media

References to OpenIAM in the media

Careers

Learn about open positions at OpenIAM

  • Consulting

Proof of Value

Customized engagement to confirm defined proof of value objectives

Jump Start

Customized engagement to rapidly deliver a solution into production

Solution Implementation

Engagement with the objective to deliver a complete IAM solution based on customer requirements

  • Resources

Videos

Collection of videos describing how OpenIAM can be used to solve common use cases

Community Portal

Collaborative community portal to learn more about OpenIAM

CE Documentation

Documentation for the Community Edition

Blog

Musings on identity penned by the OpenIAM team

Webinar Calendar

Upcoming webinars and training sessions

About Subscriptions

OpenIAM subscriptions grant organizations access to the OpenIAM Enterprise Edition and are designed to assist you during every stage of your Identity and Access Management project through a commercial support model.  This includes providing support during:

  • Design and development
  • QA and deployment
  • Assistance with production issues

The OpenIAM solution consists of the core product as well as a growing number of integrations. The subscriptions include support for both the core product and out-of-the-box integrations.

The Enterprise subscription is an annual subscription offered in Gold and Platinum editions. Each has a different SLA and provides customers with the following benefits:

  • Product updates - New releases, bug fixes, and patches
  • Support - Customers can contact OpenIAM support via web, email, and phone. All support requests are logged in our central support system and customers have the option to monitor progress through the support self-service portal
  • Authorized contacts - Designated contacts in your company can work directly with product experts
  • Accelerated SLA - High severity issues are fast tracked to the appropriate technical resources to enable rapid resolution
  • Legal assurance - Safeguards customers who are developing and deploying open-source solutions from legal harm

Service Level Agreements

  • Severity 1: Production system: Solution or a critical feature is down and no workaround is available.
  • Severity 2: Production system: A major feature or function is not working correctly and is blocking full use of the system, but other features are operational. Root cause analysis on a production failure where service has been restored. Non-production system: a major feature or function is not working correctly and could delay deployment or upgrade. No workaround is available.
  • Severity 3: Production system: A minor issue is impacting usability or administration of the system, but a workaround is available and major features/functions are working correctly.
  • Severity 4: Production system: Any other minor incidents or problems. These are usually cosmetic issues.

The table below summarizes each subscription level.

 

  Gold Platinum
Duration of the subscription 1 year 1 year
Availability Monday through Friday 365 Days
Hours of Operation 8am - 6pm 24 x 7
Response time Based on severity level Based on severity level
Support medium Web, email, phone Web, email, phone
Number of support tickets Unlimited Unlimited
New product releases Included Included
Bug fixes and patches Included Included
Indemnification Included Included
Accelerated SLAs Not included Included
Number of authorized support contacts 4 10

Let’s connect

Managing identity can be complex. Let OpenIAM simplify how you manage all of your identities from a converged modern platform hosted on-premises or in the cloud.

For 15 years, OpenIAM has been helping mid to large enterprises globally improve security and end-user satisfaction while lowering operational costs.

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All modules of our IAM platform share a common infrastructure allowing customers to see one unified identity solution versus a collection of disparate products.

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